We offer free standard shipping for checkout orders over 49 CAD before tax within Canada, and 49 USD before tax in the U.S. (excluding Alaska and Hawaii). 

We currently do not offer expedited shipping. If expedited shipping is needed, please include an email with your purchase information with requested shipping method and needed date of delivery.

We do not ship to P.O. Boxes (including APO and FPO) or the U.S. Territories.

We currently only deliver to Canada and United States.

If you reside in a different country, please email our Customer Care team at support@maisonmatta.com with your name and country. We will reach out once we begin shipping to your country.

All orders are processed within 3-4 business days. Orders are not shipped or delivered on weekends or holidays.

Our products are made to order - so production starts on your product after the order is placed! We expect your order to be delivered within 1 to 3 weeks.

You can track any updates to your order here.

You can request a change to the shipping address only if your order has not been shipped. Once an order has been shipped, we cannot change the shipping address.

Maison Matta is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.